Advanced
If the previous troubleshooting step is not successful, you may need to clear spooler files and restart the spooler service.
- In the search box on the taskbar, type Services, then select the search result of the same name.
- In the Services list, double-tap (or double-click) Print Spooler. Select Stop > OK.
- In the search box on the taskbar, type %WINDIR%\system32\spool\printers, select the file folder in the search results, and then delete all files in the folder.
- Search for and open Services again
- In the Services list, double-tab (or double-click) Print Spooler.
- Select Start, and in the Startup Type list, make sure that Automatic is selected, and then select OK.
Refer: https://support.microsoft.com/en-us/help/4027397/windows-10-fix-printer-problems