Please follow these steps to power cycle the Base Station:
- Remove the power adapter.
- Using a Phillips-head screwdriver, remove the screw holding the battery cover in place, and then remove the battery cover.
- Remove one of the batteries from the Base Station; this ensures there is no power going to the Base Station, which is important, and then please wait for about 2 minutes.
- Reinsert the battery.
- Close the battery compartment and use the screwdriver to reseal it.
- Plug the power adapter into your Base Station.
- Wait 1-2 minutes for a fresh connection to be established.
- Arm your system by pressing the Home or Away button.
Message
When checking the timeline, we are able to see the activity you are mentioning to use. At the time, the system shows a 4G Module is already installed, and there's no visible error. Since the issue persists the option available will be to upgrade the system. Normally, when this happens, we will need to replace the Base Station. Unfortunately, we no longer manage any Original SimpliSafe System Base Stations in stock. In this case, when a device does not work, even when we have already done the troubleshooting, we offer a free upgrade when the warranty is available; which is your case. This way, you can get a new generation system for free, and it will work perfectly. We can only upgrade the system over the phone. Would you mind giving us a call and letting one of the SimpliSafe agents assist you? You can reach us at 1-800-548-9173 daily from 8:00 am - Midnight, ET.
When checking the timeline, we are able to see the activity you are mentioning to use. At the time, the system shows a 4G Module is already installed, and there's no visible error. Since the issue persists the option available will be to upgrade the system. Normally, when this happens, we will need to replace the Base Station. Unfortunately, we no longer manage any Original SimpliSafe System Base Stations in stock. In this case, when a device does not work, even when we have already done the troubleshooting, we offer a free upgrade when the warranty is available; which is your case. This way, you can get a new generation system for free, and it will work perfectly. We can only upgrade the system over the phone. Would you mind giving us a call and letting one of the SimpliSafe agents assist you? You can reach us at 1-800-548-9173 daily from 8:00 am - Midnight, ET.