XStart Support Tickets

-----Original Message-----
From: Schumacher, Mike (HAL)
Sent: Thursday, February 16, 2012 9:53 AM
To: 'Guillaume Radde'
Cc: Augustine, Anila (HAL); Thompson, Sonya (HAL); Ruckman, Maurice (HAL)
Subject: RE: Xmanager

Yes, we have support. You can open a ticket at http://www.netsarang.com/support/request_form.html if you need my help let me know. I actually think I had this problem yesterday.

Mike

-----Original Message-----
From: Guillaume Radde [mailto:guillaume.radde@redhat.com]
Sent: Thursday, February 16, 2012 9:37 AM
To: Schumacher, Mike (HAL)
Cc: Augustine, Anila (HAL); Thompson, Sonya (HAL); Ruckman, Maurice (HAL)
Subject: Re: Xmanager

Mike, do we have any kind of support with XManager? Developers are having issues where Xmanager locks up if they don't touch the Window for a few hours.

Guillaume

----- Original Message -----
From: "Maurice Ruckman (HAL)" <MRuckman@HollandAmerica.com>
To: "Sonya Thompson (HAL)" <SThompson@HollandAmerica.com>
Cc: "Guillaume Radde" <guillaume.radde@redhat.com>, "Anila Augustine (HAL)" <AAugustine@HollandAmerica.com>
Sent: Thursday, February 16, 2012 9:57:40 AM
Subject: Xmanager

FYI -- I installed the latest version of Xmanager and kept my VM open overnight and it still stopped working, and effectively locked-up on my machine.

Thanks,

Maurice Ruckman
Voice: (206) 626-7497 x67497
Cellular: (206) 650-7576

Selenium for browser based playback

Selenium automates browsers. That's it. What you do with that power is entirely up to you. Primarily it is for automating web applications for testing purposes, but is certainly not limited to just that. Boring web-based administration tasks can (and should!) also be automated as well.

Selenium has the support of some of the largest browser vendors who have taken (or are taking) steps to make Selenium a native part of their browser. It is also the core technology in countless other browser automation tools, APIs and frameworks.

Refer: http://seleniumhq.org/

Contact information for ezAir

From: Hofsetz, Therron (HAL)
Sent: Wednesday, February 15, 2012 11:25 AM
To: Konar, Tara (PCL); Anderson, Richard (PCL); Shullen, Mila (PCL)
Cc: Harrington, Scott (HAL Contractor); Ruckman, Maurice (HAL); Fernan, Diana (HAL Contractor); Augustine, Anila (HAL)
Subject: Contacts for HAL eZAir

Tara, Rich and Mila,

I wanted to share the contact details for several new team members supporting eZAir at Holland America.

Scott Harrington - Project Manager
SHarrington@HollandAmerica.com
206.626.7335

Maurice Ruckman - Technical Lead
MRuckman@HollandAmerica.com
206.626.7497

Diana Fernan - Business Analyst
DFernan@HollandAmerica.com
206.626.7341

Anila Augustine - HAL/SBN Development Manager
AAugustine@HollandAmerica.com
206.626.7554

Thanks.
Therron

Application unavailable, firewall iptables activated and blocking all activity

From: Schumacher, Mike (HAL)
Sent: Tuesday, February 14, 2012 3:52 PM
To: Ruckman, Maurice (HAL); McConnell, Chris (HAL Contractor)
Cc: HAL DistList: IS UNIX; Augustine, Anila (HAL)
Subject: RE: ezAir application URL does not work anymore

Maurice,

Can you try the ezair test again. On the second link I’m getting an error.

Linux firewalls are NOT your friend!!! When Harold rebooted the server on Friday iptables started and was blocking all traffic.

Mike

From: Ruckman, Maurice (HAL)
Sent: Tuesday, February 14, 2012 8:57 AM
To: McConnell, Chris (HAL Contractor)
Cc: HAL DistList: IS UNIX; Augustine, Anila (HAL)
Subject: ezAir application URL does not work anymore
Importance: High

I can get to the admin console, but the link to the ezAir webapp no longer works:

Links that used to work on Friday:
http://haltstapp03/airadmin/login
https://ht.hq.halw.com/airadmin

I don’t know if this is related to the SSL problems we’ve been having, but any help would be much appreciated.

Other Stuff:

I had the Dave give permissions to the user in the database to hopefully fix the problem, no luck, we may need to delete some transaction files listed in the article instead:

http://www-01.ibm.com/support/docview.wss?uid=swg21196663

Excerpt:

To remove the transaction logs, do the following:
(1) Stop the server.
(2) Delete the 'transaction' folder and all subdirectories.
(3) Restart the server.
The above exceptions will no longer occur.

From: Risley, David (HAL)
Sent: Tuesday, February 14, 2012 8:39 AM
To: Risley, David (HAL); Ruckman, Maurice (HAL); HAL Service Request Center (HAL)
Cc: HAL DistList: IS DBA; Augustine, Anila (HAL); Harrington, Scott (HAL Contractor); Fernan, Diana (HAL Contractor); Tonks, Kristen (HAL); Konar, Tara (PCL)
Subject: RE: Please Open ticket for EZAIR Database on WebTst with DBA's

Grants made to user EZAIR in database TSTWEB

grant select on pending_trans$ to ezair;
grant select on dba_2pc_pending to ezair;
grant select on dba_pending_transactions to ezair;
grant execute on dbms_xa to ezair;

DaveR

"Peace" - is the message really so hard to understand?

From: Risley, David (HAL)
Sent: Tuesday, February 14, 2012 7:58 AM
To: Ruckman, Maurice (HAL); HAL Service Request Center (HAL)
Cc: HAL DistList: IS DBA; Augustine, Anila (HAL); Harrington, Scott (HAL Contractor); Fernan, Diana (HAL Contractor); Tonks, Kristen (HAL); Konar, Tara (PCL)
Subject: RE: Please Open ticket for EZAIR Database on WebTst with DBA's

Maurice,
We'll still need a security request that defines which database name and which user name to run the privileges for.

DaveR

"Peace" - is the message really so hard to understand?

From: Ruckman, Maurice (HAL)
Sent: Tuesday, February 14, 2012 7:53 AM
To: HAL Service Request Center (HAL)
Cc: HAL DistList: IS DBA; Augustine, Anila (HAL); Harrington, Scott (HAL Contractor); Fernan, Diana (HAL Contractor); Tonks, Kristen (HAL); Konar, Tara (PCL)
Subject: Please Open ticket for EZAIR Database on WebTst with DBA's
Importance: High

This is considered a work stoppage and should be resolved today.

The WebSphere application is throwing an error, that hopefully updates to database permissions will correct.  The user for the database defined in the application, is ezair.

Here’s are original article:
http://www-01.ibm.com/support/docview.wss?uid=swg21196663

Excerpt steps from article, it would probably be best to use the original article though.

The solution is to give the Oracle user permission to perform the recovery, specifically to access the internal Oracle tables used to manage recovery.
This problem can occur with all versions of Oracle: 8i, 9i, 10g, and 11g.

Run the following commands as user SYS:

Thanks,

Maurice Ruckman
Voice: (206) 626-7497 x67497
Cellular: (206) 650-7576

Contact information for Sabre

From: tkonar@princesscruises.com [mailto:tkonar@princesscruises.com]
Sent: Monday, February 13, 2012 12:23 PM
To: Ruckman, Maurice (HAL)
Cc: Augustine, Anila (HAL); Tonks, Kristen (HAL); Shullen, Mila (PCL); Harrington, Scott (HAL Contractor); Fernan, Diana (HAL Contractor)
Subject: RE: Please bounce WAS for ezAir on WebTst

Maurice,
Please follow up with the your network team. From the trace route it seems that the request is timing out in HAL environment.

If necessary you can call SABRE (1-800-678-9460) to setup a conference call with HAL network team and SABRE technical team.

Thanks,

Tara Konar
IT Web Projects - Internet
Princess Cruises
(661) 284-4371

Sudo for web_app

From: Schumacher, Mike (HAL)
Sent: Friday, March 02, 2012 10:26 AM
To: Bojja, Sridhar (HAL Contractor)
Cc: Augustine, Anila (HAL); Hofsetz, Therron (HAL); Bobroff, Harold (HAL)
Subject: sudo webapp on haldevjbs01

Sridhar,

I found the issues for using sudo to the webapp account. You need to run the following command in order to become the webapp user.
"sudo -u webapp /bin/bash" then enter your passwd. If you are in your home directory you will get a permissions error like the one below.

[szb@haldevjbs01 ~]$ sudo -u webapp /bin/bash
bash: /home/szb/.bashrc: Permission denied

That is because the user webapp doesn't have write permissions in your home directory but you are now user webapp. Just cd out of your home directory. If you want to make sure your now webapp type "id" on the command line.

Thanks-

Mike Schumacher

Installation of EAR file, notes from Chris McConell

See Installing ezAir application from his wiki.

From: McConnell, Chris (HAL Contractor)
Sent: Friday, February 10, 2012 9:19 AM
To: Ruckman, Maurice (HAL); Schumacher, Mike (HAL); HAL DistList: IS UNIX
Cc: Fernan, Diana (HAL Contractor); Tonks, Kristen (HAL); Augustine, Anila (HAL)
Subject: RE: Please bounce WAS for ezAir on WebTst

Hi All,

I previously documented this procedure here:  http://halmediawiki.hq.halw.com/mediawiki/index.php/HAL_EZAir_WAS_6.x_on_RHEL
If there are any other details regarding this project/application, I would suggest putting them on this page.

I spoke with Harold yesterday and he got the necessary info from the above wiki page and he restarted the App.

-cmcc

 

From: McConnell, Chris (HAL Contractor)
Sent: Friday, February 10, 2012 9:19 AM
To: Ruckman, Maurice (HAL); Schumacher, Mike (HAL); HAL DistList: IS UNIX
Cc: Fernan, Diana (HAL Contractor); Tonks, Kristen (HAL); Augustine, Anila (HAL)
Subject: RE: Please bounce WAS for ezAir on WebTst

 

Hi All,

 

I previously documented this procedure here: http://halmediawiki.hq.halw.com/mediawiki/index.php/HAL_EZAir_WAS_6.x_on_RHEL

If there are any other details regarding this project/application, I would suggest putting them on this page.

 

I spoke with Harold yesterday and he got the necessary info from the above wiki page and he restarted the App.

 

-cmcc