Category: Website Support

Posted on

Teamsite Support

From: Centioli, Mike [mailto:mike.centioli@hp.com]
Sent: Thursday, December 20, 2012 10:30 AM
To: Hofsetz, Therron (HAL)
Cc: Ruckman, Maurice (HAL); Augustine, Anila (HAL); Tripp, Donald (HAL); Sutton, Craig (HAL); Schumacher, Mike (HAL)
Subject: RE: Team Site Support Information

You and Mike Schumacher are listed as the support contacts. I don't have login details, you'll need to get that from support. Have you emailed support regarding the issue below (support@interwoven.com). You can also get your login info from them.

HP is changing our end of life policy, which will be 3 years within the current release. Since the version you are running is 7-8 years old, it will be end of life in 2013.

Mike
HP Software
253.536.5740

From: Hofsetz, Therron (HAL) [mailto:THofsetz@HollandAmerica.com]
Sent: Thursday, December 20, 2012 9:37 AM
To: Centioli, Mike
Cc: Ruckman, Maurice (HAL); Augustine, Anila (HAL); Tripp, Donald (HAL); Sutton, Craig (HAL); Schumacher, Mike (HAL)
Subject: Team Site Support Information
Importance: High

Mike,

Can you please share our support identifier and login information with everyone on this email distribution. We are now restarting Team Site 3 times a day because it thinks we are out of space.  Even though we have removed files and there is actually space available, the application does not recognize it.

We have also reached out to David Ressler, but he is telling us we need to work with support first and then they will ask him to help.

We need high level support on this issue ASAP.

Therron

From: Centioli, Mike [mailto:mike.centioli@hp.com]
Sent: Thursday, December 20, 2012 10:30 AM
To: Hofsetz, Therron (HAL)
Cc: Ruckman, Maurice (HAL); Augustine, Anila (HAL); Tripp, Donald (HAL); Sutton, Craig (HAL); Schumacher, Mike (HAL)
Subject: RE: Team Site Support Information

 

You and Mike Schumacher are listed as the support contacts. I don’t have login details, you’ll need to get that from support. Have you emailed support regarding the issue below (support@interwoven.com). You can also get your login info from them.

HP is changing our end of life policy, which will be 3 years within the current release. Since the version you are running is 7-8 years old, it will be end of life in 2013.

Mike

HP Software

253.536.5740

From: Hofsetz, Therron (HAL) [mailto:THofsetz@HollandAmerica.com]
Sent: Thursday, December 20, 2012 9:37 AM
To: Centioli, Mike
Cc: Ruckman, Maurice (HAL); Augustine, Anila (HAL); Tripp, Donald (HAL); Sutton, Craig (HAL); Schumacher, Mike (HAL)
Subject: Team Site Support Information
Importance: High

 

Mike,

 

Can you please share our support identifier and login information with everyone on this email distribution. We are now restarting Team Site 3 times a day because it thinks we are out of space.  Even though we have removed files and there is actually space available, the application does not recognize it.

 

We have also reached out to David Ressler, but he is telling us we need to work with support first and then they will ask him to help.

 

We need high level support on this issue ASAP.

 

Therron

From: Centioli, Mike [mailto:mike.centioli@hp.com]
Sent: Thursday, December 20, 2012 10:30 AM
To: Hofsetz, Therron (HAL)
Cc: Ruckman, Maurice (HAL); Augustine, Anila (HAL); Tripp, Donald (HAL); Sutton, Craig (HAL); Schumacher, Mike (HAL)
Subject: RE: Team Site Support Information

 

You and Mike Schumacher are listed as the support contacts. I don’t have login details, you’ll need to get that from support. Have you emailed support regarding the issue below (support@interwoven.com). You can also get your login info from them.

HP is changing our end of life policy, which will be 3 years within the current release. Since the version you are running is 7-8 years old, it will be end of life in 2013.

Mike

HP Software

253.536.5740

From: Hofsetz, Therron (HAL) [mailto:THofsetz@HollandAmerica.com]
Sent: Thursday, December 20, 2012 9:37 AM
To: Centioli, Mike
Cc: Ruckman, Maurice (HAL); Augustine, Anila (HAL); Tripp, Donald (HAL); Sutton, Craig (HAL); Schumacher, Mike (HAL)
Subject: Team Site Support Information
Importance: High

 

Mike,

 

Can you please share our support identifier and login information with everyone on this email distribution. We are now restarting Team Site 3 times a day because it thinks we are out of space.  Even though we have removed files and there is actually space available, the application does not recognize it.

 

We have also reached out to David Ressler, but he is telling us we need to work with support first and then they will ask him to help.

 

We need high level support on this issue ASAP.

 

Therron

Posted on

CCL API vs POLAR API

From: jchandran@princesscruises.com [mailto:jchandran@princesscruises.com]
Sent: Monday, October 29, 2012 2:30 PM
To: Augustine, Anila (HAL)
Cc: Davidson, Larry (PCL)
Subject: Re: CCL API vs POLAR API

Hi Anila,

CCL API/ Corporate API are the set of messages that follows Carnival guidelines. These are the message structures used by all the API  partners (like AMADEUS) and brands (like HAL) . To change these messages, we have to get approval from Carnival.

Princess used to use (continuing to use) certain messages before the introduction of CCL API. These are Polar API messages and doesn't follow corporate API standards. These messages are internal to Princess and does not affect other cruise lines or API partners.

Larry,

Please correct me if I am wrong.

Thanks,
Jathin Chandran
Corporate API Systems
IT, Princess Cruises
(661) 284 4377

Posted on

Siebel Timeouts

From: Augustine, Anila (HAL)
Sent: Friday, October 19, 2012 9:02 AM
To: Fillman, Eric (HAL); Klein, Brian (HAL); Ruckman, Maurice (HAL); Thompson, Sonya (HAL); Willows, Aaron (HAL)
Subject: FW: My Seabourn

All,

FYI below. In the event I don’t, one you please forward the Siebel time out as the occur to this dist list: HAL DistList: CRM Prod Team. This is only temporary until we have the front end notification in place.

I will copy you in my emails to them so its not duplicated. Please cc me in case you send it.

Thanks
Anila

---

From: halprdjbs02.hq.halw.com@hollandamerica.com [mailto:halprdjbs02.hq.halw.com@hollandamerica.com]
Sent: Wednesday, October 17, 2012 10:48 AM
To: HAL DistList: IT Application Info
Subject: Siebel operation timed out

There is a problem with guest preference lookup. Siebel is timing out

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Posted on

POLAR Training Manuals

Useful libraries in eCat Polar Training Manuals:
http://ecatstand.flagship.hal.com/trainingtools/PolarTrainingManuals/Forms/AllItems.aspx

• POLAR – AVAL Availability and Add Booking Functions
http://ecatstand.flagship.hal.com/trainingtools/PolarTrainingManuals/Forms/AllItems.aspx?RootFolder=%2ftrainingtools%2fPolarTrainingManuals%2fPOLAR%20%2d%20AVAL%20Availability%20and%20Add%20Booking%20Functions&FolderCTID=&View=%7bFDD24CB4%2dDD0A%2d48C0%2dA1C6%2d9041BE05CADE%7d

• POLAR – CBOK Existing Booking Functions
http://ecatstand.flagship.hal.com/trainingtools/PolarTrainingManuals/Forms/AllItems.aspx?RootFolder=%2ftrainingtools%2fPolarTrainingManuals%2fPOLAR%20%2d%20CBOK%20Existing%20Booking%20Functions&FolderCTID=&View=%7bFDD24CB4%2dDD0A%2d48C0%2dA1C6%2d9041BE05CADE%7d

Posted on

scp Setup

If you are trying to run an scp command and you keep getting a drop connection, then...

Secure Copy - scp - When setting up secure copy between jBoss and the target server, get the keys in place in the known_hosts file and the like, and then first connect to the target server via ssh, and then do a test ssh command.  If that works, then you can continue with your testing and final rollout.

Posted on

Sample Manual Teamsite Copy

Also, per Eric:

Unix team should change the permissions to webapp.prd and 777

Refer: copy_prd_teamsite_sample.sh

echo RELATIVE_PATH:$1
echo FILENAME:$2
RELATIVE_PATH=$1
FILENAME=$2
echo mkdir -p /wbi/teamsite/tmp/webprd_immediate/${RELATIVE_PATH}/
echo cp /wbi/haldata/webstg/${RELATIVE_PATH}/${FILENAME} /wbi/teamsite/tmp/webprd_immediate/${RELATIVE_PATH}/

Posted on

RTD Performance

From: Fillman, Eric (HAL)
Sent: Friday, June 29, 2012 3:53 PM
To: Thompson, Sonya (HAL); Ruckman, Maurice (HAL)
Subject: Not sure if you'll need this or not...

But in case Therron wants to see if RTD is doing anything, you can run this query and get the total shore excursion and revenue by day.

select DATE_BOOKED, TOTAL_BOOKED, TOTAL_AMOUNT from
(
SELECT to_char(date_booked, 'MM/DD/YYYY, DAY') as DATE_BOOKED,
to_char( COUNT(to_char(date_booked, 'MM/DD/YYYY, DAY')), '999,999' ) as TOTAL_BOOKED,
to_char( sum( amt_price), '$9,999,999.00' ) as TOTAL_AMOUNT
FROM guest_shx
WHERE date_booked > '01-JUN-12'
GROUP BY to_char(date_booked, 'MM/DD/YYYY, DAY')
)
order by DATE_BOOKED

You can change the "where date_booked" as needed to get more days, fewer days, etc.

Thanks.

Eric

Posted on

Thread deadlock, caused 100% CPU

Refer: http://halpjira01:8080/browse/WITG-100 Guillaume fixed the issue
1550     2d 09h     guillaume     /trunk/     Reintegrate WITG-100_100percentCPUHashmap. Should fix 100% cpu issue on prod. Fix WITG-100.

Don saw this problem happen eventually across all of our servers.

Changed this:
this.alaskaCruiseTourMap = new HashMap<String, AlaskaCruiseTour>();

To this:
this.alaskaCruiseTourMap = new ConcurrentHashMap<String, AlaskaCruiseTour>();